The Automated Answering Service at Chevrat HaHashmal - The Israel Electric Company
Hebrew to English translation of the automated answering service of the Israel Electric Company
What are they saying? What does it mean? It is so annoying – I don't understand!
Please note: This translation is provided for your convenience and is not the service provider's official translation.
Welcome to 103 – Hevrat HaHashmal (The Israel Electric Company)
Please hold the line (there is a long pause – you have not been disconnected).
We are verifying your address. This call is coming from (property address and details)
To confirm – press 1
To change – press 2Punch in your contract number and then press #If you do not have one – press *Punch in your telephone number and then press #If you do not have one – press *To report a problem – press 1You will be transferred to a customer service representativeFor a power failure in your home – press 1You are being transferred to a customer service representativeFor a power failure in your building or area– press 2Please punch in your telephone number and area code and then – press*You are being transferred to a customer service representativeOther – press 3For credit card payments – press 2
According to our records you have an outstanding balance of XXXXXX shekelsTo confirm – press 1Punch in credit card number and - press #Punch in identity number of card holder and - press #To confirm – press 1Change – press 2Confirm – press 1Change – press 2Validity date of credit card – month (2 digits) and year (2 digits) -press #Telephone number of card holder including area code - press #Confirm – press 1Change – press 2We are checking details with your Credit Card Company. Your account has been approved. Your transaction number is XXXXXXXTo replay the transaction number – press 1For a copy of your receipt – press 2Should you wish to pay another bill – press 3(Payment requirement, as above, will be requested)If the amount you are paying differs to the one on your account – press * and you will be transferred to a customer service representative.
For account information and bank debit orders – press 4
If the payment date has passed you will be transferred to Credit Card PaymentsFor bank debit orders – press 2Please hold for a customer service representative (You will receive the bank debit order form by email)Automatic payments on your credit card up to 10,000 shekels – press 3Enter your credit identity number (9 digits) – press #Confirm – press 1Change – press 2Enter your credit card details – press # (Payment requirement will be repeated)
To join our mailing list – press 5
For information, advertising and promotional material on all aspects of electricity – press 1
For upgrades – press 2Please note: for more information please visit our website at www.israel-electric.co.il
Other – press 9
For a customer services representative – press 9
To get back to the main menu – press 0
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