Friday, 20 September 2019
Local Time In Israel Asia - Jerusalem

 

(Reading time: 2 - 3 minutes)

The Automated Answering Service at Chevrat HaHashmal - The Israel Electric Company

Hebrew to English translation of the automated answering service of the Israel Electric Company

What are they saying?  What does it mean? It is so annoying – I don't understand!

Please note: This translation is provided for your convenience and is not the service provider's official translation.

 

electric company

 

Welcome to 103 – Hevrat HaHashmal (The Israel Electric Company)

Please hold the line (there is a long pause – you have not been disconnected).  

We are verifying your address.  This call is coming from (property address and details)

To confirm – press 1

To change – press 2

Punch in your contract number and then press # 
If you do not have one – press *
Punch in your telephone number and then press #
If you do not have one – press *
You will be transferred to a customer service representative
 To report a problem – press 1
For a power failure in your home – press 1
You are being transferred to a customer service representative 
For a power failure in your building or area– press 2
Please punch in your telephone number and area code and then – press*
You are being transferred to a customer service representative
Other – press 3
For credit card payments – press 2
According to our records you have an outstanding balance of XXXXXX shekels
To confirm – press 1
Punch in credit card number and - press #
To confirm – press 1
Change – press 2
            Punch in identity number of card holder and - press # 
Confirm – press 1
Change – press 2
Validity date of credit card – month (2 digits) and year (2 digits) -press #
Telephone number of card holder including area code - press #
Confirm – press 1
Change – press 2
We are checking details with your Credit Card Company.  Your  account has been approved.   Your transaction number is XXXXXXX
To replay the transaction number – press 1
For a copy of your receipt – press 2
Should you wish to pay another bill – press 3
(Payment requirement, as above, will be requested)           
If the amount you are paying differs to the one on your account – press * and you will be  transferred to a customer service representative.
For account information and bank debit orders – press 4
If the payment date has passed you will be transferred to Credit Card Payments
For bank debit orders – press 2
Please hold for a customer service representative (You will receive the bank debit order form by email)
Automatic payments on your credit card up to 10,000 shekels – press 3
Enter your credit identity number (9 digits) – press #
Confirm – press 1
Change – press 2
Enter your credit card details – press # (Payment requirement will be repeated)
To join our mailing list – press 5
For information, advertising and promotional material on all aspects of electricity – press 1
For upgrades – press 2
Please note: for more information please visit our website at www.israel-electric.co.il
Other – press 9
For a customer services representative – press 9

To get back to the main menu – press 0


 

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